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A Guide to Voip Phones For Business

As the world changes and technology evolves, so must business. Customers are constantly......

How to Personalize Customer Service in Your Call Centre

While a call centre is a fantastic way to offer and manage customer service, it comes with......

6 Most Important Call Centre Metrics

Despite the advancements in IM and artificial intelligence, call centres remain essential to......

How to Hire the Best Call Centre Agents

Customer service itself is hard enough, providing it over the phone exclusively is even more......

How to Improve Your Call Centre With a VoIP Phone

Despite the many advancements in customer service, call centres are still popular and thriving.......

What is Customer Service?

Put simply, customer service is the provision of guidance, assistance, and resolution to current......

The Worst Advice For Customer Service People

Customer service has indeed changed over the years, but it’s still no excuse to stay stuck in......

Customer Service Excellence, What Does it Look Like?

Customer service is defined simply as “guidance or advice given by a company to those that buy......