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Angus McDonald

Angus McDonald

Angus is a career SaaS software professional. He particularly loves all things customer focussed whether that be marketing, sales or customer service.
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Recent Posts

What Should I Say?: Words & Phrases to Use While Handling Objections

As you probably know, language is everything when it comes to sales. Knowing the right words to......

5 Main Types of Customer Service

Gone are the days of one-size-fits-all customer service. The digital age and all associated......

Getting to an Objection’s Underlying Cause

When a potential customer voices an objection, the first thing they say will rarely be the thing......

5 Things You Didn’t Know About Inbound Lead Generation

Gone are the days when marketers would dumb as much cash as possible into advertising, hoping to......

Is a native software integration better than a customer integration?

Businesses using software for their daily operations often face situations where they need to......

What is Customer Service?

Put simply, customer service is the provision of guidance, assistance, and resolution to current......

Top 5 Ways to Measure Good Customer Service

Many people put all kinds of time and energy into strategizing, brainstorming, and creating a......

5 Most Common Customer Service Interview Questions

It’s no secret that working in customer service isn’t easy. While company processes and product......

Top 10 Customer Service Skills

There is much more to customer service than meets the eye and unfortunately, not everyone is up......

What Does Customer Service Look Like

So, you’ve done your research and learned the ins and outs of customer service. You understand......