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Angus McDonald

Angus McDonald

Angus is a career SaaS software professional. He particularly loves all things customer focussed whether that be marketing, sales or customer service.
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Recent Posts

Inbound vs. Outbound Sales: What’s the Difference?

Most methods of identifying leads and going about the sales process fall under two different......

4 Best Practices for Call Centre Training

Good customer service is at the heart of your company, and you cannot afford to let it slip. Of......

How to Hire the Best Call Centre Agents

Customer service itself is hard enough, providing it over the phone exclusively is even more......

How to Manage Your Remote Call Center Team

These days, people are working from home more than ever. This is the result of many things -......

4 Ways to Improve Your Customer Service Skills

Customer service requires a good attitude, some confidence, and a natural inclination for......

How to Improve Your Call Centre With a VoIP Phone

Despite the many advancements in customer service, call centres are still popular and thriving.......

How to Reduce Voip Phone Security Risks

As amazing as technology is, it never comes without security risks. As technology evolves and......

The Future of Customer Service

No one can ignore the way customer service has changed and evolved in recent years. While we’ve......

What Are the Best Inbound Lead Generation Strategies?

Inbound lead generation is how online businesses attract qualified leads. It doesn’t offer......

The 4 Actions of Inbound Sales

If you’re having trouble closing deals using the same old pitch, it might be time to switch up......