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Angus McDonald

Angus McDonald

Angus is a career SaaS software professional. He particularly loves all things customer focussed whether that be marketing, sales or customer service.
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Recent Posts

What is so important about software integration?

For most businesses trying to harness the power of emerging technologies or attempting to go......

What is a software integration service?

At the core of the idea of software integration is the effort to create a connection between......

8 Tips to Guarantee Success in Inbound Sales

More and more people are beginning to understand the value of inbound sales methodology over......

5 powerful HubSpot software integrations

When it comes to platforms for software integration, HubSpot is one of the most formidable......

The Ultimate Guide to Inbound Lead Generation

The age of mindless advertising has come to an end. As marketers turn away from traditional......

A Guide to Voip Phones For Business

As the world changes and technology evolves, so must business. Customers are constantly......

Is a software integration right for my business?

At its very core, software integration is an effort to combine various software systems to......

How to Personalize Customer Service in Your Call Centre

While a call centre is a fantastic way to offer and manage customer service, it comes with......

What is a bi-directional software integration?

Businesses that use a wide range of software for different processes often find that there’s......

6 Most Important Call Centre Metrics

Despite the advancements in IM and artificial intelligence, call centres remain essential to......