new-logo
LET’S TALK

A Guide to Voip Phones For Business

By Angus McDonald - 07/12/2020 3:01:36 PM

As the world changes and technology evolves, so must business. Customers are constantly demanding better, faster, more personalized service and companies must adapt. This requires more in-depth training of employees and better tools to meet these demands.

One such thing you can add to your repertoire is a voip phone. These systems offer so many benefits to small and large businesses alike, if you haven’t heard of them by now it’s time to learn.

What is a Voip Phone?

A voip phone is just like a regular phone in terms of functionality, with two main differences.

First, it’s connected to the internet instead of a separate line. This saves you a ton of money as it’s lumped in with your internet bill. This means you don’t have to pay for a whole package with a separate provider.

This also means you can connect from anywhere, to anywhere.

Second, it offers many complex features that a regular phone simply can’t accommodate. This includes call tracking, call whispering, power dialling, etc. They will improve the operations of call centres, corporate environments, storefronts, and more.

Do Voip Phones Work Well for Business?

In short, the answer is yes. At the end of the day, a voip phone saves you money and helps things run much smoother. Considering that 60% of customers still like to contact a company by phone, you want to have a good system in place.

But, there’s much to consider when making the change. You must first consider exactly what you’ll use it for. As you begin your search, ask yourself a few questions:

  1. How much volume does my call centre get?
  2. How many employees will be using the system?
  3. Will anyone need to access the system from home?

There’s no doubt that a voip phone will benefit your business. The key is finding the right system.

What to Look For in a Good Voip Phone

With all the options out there, you can afford to be picky when it comes to choosing the best voip phone. While different features and factors will suit different businesses, you should use the following as a baseline checklist when seeking your new voip phone:

Cloud-based

This is essential no matter where your business is at right now. The main reason for this is the global capabilities - you’re not limited to a certain area. Even if you currently only have a small physical location, remote work is growing rapidly. Think about the future of your business, and prepare for all possibilities.

A cloud-based system also saves you money in infrastructure and IT support. 82% of businesses that move to the cloud report cost savings.

When going with an entirely cloud-based system you need to look for good security, good uptime, and reliable service.

Integrations

There are plenty of apps and software of all kinds that improve business operations. Chances are, you’re already using a few. The more of these programs your voip phone integrates with, the easier and more seamless everyone’s job becomes. Voip phones already save businesses an average of 32 call minutes every day and good integrations will save even more.

Innovative Features

One of the biggest pulls of a voip phone is the many amazing features they offer. Not every phone has the same ones, however, so be on the lookout for the ones you need. Examples of fantastic features to look for include:

  • Call whispering. This allows a manager or supervisor to speak to an agent throughout a call without the customer hearing anything. Very useful in training scenarios.
  • Call commenting. This automates notes and other information about the call. If your CRM is integrated it sends the info straight to the platform.
  • Power dialling. This feature scrapes phone numbers from interactions on the web and automatically adds them to the call queue. When integrated with your CRM, it also creates a complete form for the agent to use during the call. This saves agents time while finding them the most relevant leads.

Good Security

Lastly, make sure the software you use has the appropriate security measures in place. The use of voip phones is growing rapidly, having gone from 6.2 million users to 41.6 million between 2010 and 2018, accounting for about 31% of all businesses as of 2018.

With this growth comes increased scams, hackers, and security threats. While this shouldn’t scare you away from the system, you must ensure you’re using a company with a good reputation for top-notch security and readily available, premium customer service.

voip phones for business

The Best Voip Phone Systems

In the end, you must determine which features are most important to you and do your due diligence on the companies you’re considering. That being said, these are some of the best overall choices:

Aircall

Aircall is your top choice for a good all-rounder. They have a huge library of features, including collaboration tools, integrations, and productivity enhancers like desktop notifications, click to dial, and a mobile phone app. Things like call queueing, queue call-back, and call recording will enhance any call centre.

They also offer a series of analytics. In addition to all the important call centre metrics, you get a live feed of team activity. This helps you shift resources and reassign tasks as necessary to optimize efficiency and productivity.

Ooma Office

Ooma Office is among the best voip phones for small businesses, specifically. They boast an average of 50% savings among their customers and offer more than 35 features carefully designed with the small business in mind.

Their desktop and mobile apps also make it ideal for anyone running their business from home and employing a team of remote people. Their lack of contracts also makes it attractive to small businesses as there is no long-term commitment necessary.

Zoom

Many know Zoom as a convenient video chatting service they use to connect with their friends remotely. What most don’t realize is that it’s also a great option for businesses. Their Enterprise package comes with several advanced features that are designed for a corporate environment.

Their expansive app marketplace also allows for hundreds of integration options to make your entire operation run smoothly and efficiently.

Choose Wisely

There’s no denying the benefits a voip phone system has to offer your business. The real question is how to find the best voip phone for you. To start, you want something cloud-based and with good security. From there, you must choose which program has the features that best cater to the size and function of your company. If you choose well, you’ll see significant cost savings, increased productivity, and happier customers.

Tags: Sales, Customer Success, Customer Service, Phone Systems, voip phone, call centre